Meaningful work.
Global clients. Real growth.

About the Role

We’re looking for an attentive, customer-focused professional to support a US-based client operating fuel stations and convenience stores. The ideal candidate has strong communication skills, a calm phone manner, and can handle a high volume of customer interactions across channels with accuracy and care. This role delivers timely first-level support, captures recurring concerns, and coordinates closely with store operations teams. The successful candidate works independently during US business hours and owns the customer experience from first contact through resolution.

Customer Support & Service Delivery

• Answer inbound calls, emails, and chat messages from customers regarding fuel
  station and convenience store services.
• Respond promptly and accurately to customer inquiries related to products, pricing,
  promotions, loyalty programs, and store operations.
• Log all customer issues, complaints, and follow-up requests accurately and in a timely
  manner using the designated CRM/ticketing system.
• Maintain clear, detailed, and well-organized service notes and case histories for every
  customer interaction.
• Coordinate with internal technical and sales teams to ensure timely issue resolution
  and consistent customer communication.
• Follow up with customers proactively to confirm that issues have been resolved to
  their satisfaction.
• Track recurring customer concerns across stores and flag patterns to management for
  corrective action.

Reporting & Continuous Improvement

• Participate in regular team huddles, training sessions, and quality review calls.
• Gather and relay customer feedback to help improve service quality and store-level
  operations.

Education & Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field
  preferred; equivalent practical experience will also be considered.
• 1 to 2 years of experience in a customer service, call center, or retail support role,
  ideally supporting US-based clients or retail/convenience/fuel station operations.

Preferred Skills:

• Hands-on experience with CRM/ticketing tools (e.g., Zendesk, Freshdesk, Salesforce,
  Intercom).
• Familiarity with retail, fuel station, or convenience store operations, including point-of
  sale and loyalty program concepts.
• Excellent verbal and written communication skills for cross-border client and customer
  interaction.