Meaningful work.
Global clients. Real growth.

Role Overview & Summary

We are seeking a hands-on Director – Project Management Operations to own and run the PMO function end-to-end. This role is not title-driven — it requires a senior operator who can independently design delivery structure, set operational standards, and personally stabilize delivery across multiple projects, clients and teams.

This role carries end-to-end ownership of onboarding, operational delivery, resource planning, capacity strategy, and client success across the full portfolio of Software Development, BPO/client service engagements — ensuring every team is successfully launched, stabilized, and maintained against agreed service levels, and that delivery performance is consistent, predictable, and scalable across the organization.

The ideal candidate brings senior execution capability, strong operational rigor, and the credibility to set direction, drive accountability, and represent delivery at the leadership and client level.

Key Responsibilities

• Own end-to-end delivery leadership for the Software Development, BPO/client service engagements, from onboarding through go-live and steady-state operations.
• Lead end-to-end onboarding of new client teams and act as the senior escalation point and bridge between client stakeholders and internal teams.
• Design, implement, and continuously improve SOPs, training frameworks, and delivery standards across all engagements.
• Build and run the PMO function — governance cadence, delivery dashboards, KPI tracking, and reporting discipline.
• Monitor performance across the portfolio, proactively identify gaps and risks, and drive corrective action before they impact clients.
• Own capacity planning and resource management across multiple concurrent
• Provide structured, leadership-level updates and maintain clear accountability across cross-functional teams (HR, IT, Finance, Facilities).
• Mentor and develop project managers and delivery leads reporting into the function, building bench strength for future growth.
• Represent delivery operations directly with US-based clients and executive leadership, including in escalation and risk conversations.

Desired Skills and Experience 

Core Experience (Mandatory)

• 15+ years of hands-on Project Management / delivery leadership experience, including experience operating at a Director or senior delivery leadership level.
• Proven experience managing multiple concurrent clients/projects in IT services, BPO, or consulting environments, with demonstrated ownership of end-to-end delivery.
• Availability to work 6:00 PM – 3:00 AM Pakistan Standard Time to ensure real-time overlap with US Central Time teams and clients.

Operational Strength (Critical)

• Strong track record in capacity planning and resource management, with delivery dashboards and KPI tracking at a portfolio level.
• Advanced Excel skills and comfort with data-driven, executive-level reporting.
• Client Management experience handling senior-level client communication, executive escalations, and relationship management.
• Strong verbal and written English communication skills, with confidence presenting to senior leadership.

Problem-Solving & Execution:

• Ability to identify workload imbalances, systemic risks, and inefficiencies across a multi-client portfolio.
• Practical, solution-oriented mindset with a relentless focus on execution.
• High-energy, proactive leader who is comfortable operating in a fast-paced, client-facing environment.
• Strong ownership mindset — able to independently drive onboarding, coordinate cross-functional teams (HR, IT, Finance, Facilities), and ensure timelines are met.
• Excellent executive communication skills, with the credibility to interact directly with US-based clients and senior leadership.
• Substantial experience in team ramp-ups, transitions, and process stabilization at scale.
• Hands-on operator — not just reporting but actively driving execution on the ground while also setting strategic direction for the function.

Report to

CEO