Job Title: Technical Sales Representative
Timing: 07:00 PM – 04:00 AM (Pakistan Standard Time)
Employment Type: Full Time (Onsite)
Location: Lahore, Pakistan
No. of Positions: 1
Key Responsibilities
- Cold Calling: Proactively reach out to potential clients through cold calling to generate new business opportunities.
- Customer Communication: Maintain clear and effective communication with customers, addressing their needs and concerns promptly and professionally.
- Relationship Building: Develop and sustain positive relationships with customers, ensuring their ongoing satisfaction and loyalty.
- Customer Retention: Identify and address reasons why customers might be considering leaving or switching to competitors, and successfully convince them to stay with us.
- Documentation: Keep accurate records of all customer interactions, sales activities, and any relevant information in our CRM system.
- Team Collaboration: Work closely with the sales and customer service teams to ensure a seamless and positive customer experience.
- Closing Warm Leads: Effectively follow up on warm leads, converting them into satisfied customers.
- Application Management: Handle application forms with meticulous attention to detail, ensuring confidentiality and sensitivity of all documents.
- Sales Process Mastery: Quickly learn and apply our sales processes, ensuring accuracy and efficiency in every interaction.
Qualifications
- Fluency in English, with excellent verbal and written communication skills. Must be proficient in email communications.
- Proven experience in cold calling and closing sales.
- Strong understanding of sales processes and procedures.
- Ability to handle application forms with a high degree of confidentiality and sensitivity.
- Fast learner with the ability to adapt to new systems and processes quickly.
- Exceptional interpersonal skills, with a talent for building and maintaining relationships.
- Persuasive skills to retain customers considering leaving or switching to competitors.
- Highly organized, with strong attention to detail.
- Proficient in using CRM software, Microsoft suite, and other sales tools.