Success Stories

Network Support Desk

Challenge: Industry leading public limited company required continuous upgradation of its IT infrastructure in order to maintain compliance and support rapidly changing information requirements.

Solution: Comprehensive Network Support

A comprehensive network support team was set up to provide a range of services designed to ensure the security, performance, and reliability of its network infrastructure. The solution included the installation of new servers on VMware and the configuration of Network Security Groups and Windows firewalls to ensure that the network was secure and protected from cyber threats.

The network support team was also responsible for ensuring the successful rollout of new applications and offering assistance to developers during the deployment process. This allowed the company to quickly and efficiently implement new applications and updates, improving its overall efficiency and productivity.

In addition, the team was responsible for monitoring network and server performance and capacity to ensure that they were operating within established parameters. This allowed the team to identify and resolve issues before they escalated into more serious problems, ensuring that the network was operating smoothly and efficiently at all times.

To prevent data loss due to system failure or human error, the team created backups of all critical data on a regular basis. This ensured that the company had access to up-to-date and accurate data at all times, even in the event of a catastrophic failure.

The network support team was also responsible for troubleshooting issues with cloud servers and clients’ computing devices. By identifying and resolving issues quickly, the team was able to minimize downtime and ensure that the network remained up and running at all times.


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