Customer Engagement Centers
Enhance customer loyalty with engagement solutions that
deliver faster, seamless interactions
deliver faster, seamless interactions
Efficient operations are the backbone of business success. Murkez streamlines complex workflows, optimizes resources, and builds scalable operational models tailored to your industry.
From procurement and travel management to vendor payment processing and loss prevention, we help you reduce costs, increase visibility, and drive measurable efficiency gains.
Solutions We Deliver
Inbound
Support
Manage customer queries, orders, and technical issues with speed and empathy
Outbound
Campaigns
Drive sales, collections, and follow-ups through targeted outreach
Order
Management
Streamline order-taking, tracking, and fulfillment for consistent accuracy
Multi-Channel
Engagement
Connect via voice, email, chat, and social platforms
Performance
Analytics
Monitor and improve key metrics like first contact resolution and order-to-call ratio
Our impact
Call Volume
Management
2M+ calls handled annually for a
nationwide food delivery client
nationwide food delivery client
Performance
Leadership
Ranked #1 globally in upselling
and customer engagement
contests for a key client
and customer engagement
contests for a key client
Revenue
Support
CAD 32.1M+ in annually sales supported through fast,
upsell-driven interactions
upsell-driven interactions
