Our Insights
Industry News | Trends | Analysis
Eco-Conscious Evolution: Shaping Public Perception through Sustainability
In an era defined by escalating environmental concerns and a collective call for responsible practices…
The Evolution of Contact Centers: Enhancing Customer Experience in the Digital Age
Today’s customers have higher expectations than ever before, seeking personalized experiences from businesses. According to…
Med East Hospital and Murkez Technologies Collaborate to Prioritize Employee Well-being
We are excited to announce our partnership with Med East Hospital, a leading healthcare facility…
Unlocking Potential: Murkez Encourages Learning Culture with Pluralsight and Headway Subscriptions
We are excited to announce our investment in the professional development of our team through…
Emotional Intelligence in the Workplace: Practical Strategies for Leaders
Building a positive and productive work environment has a significant impact on organizational success and…
The Quantum Revolution – What You Need to Know About the Future of Business
Quantum technologies are a new generation of technologies that exploit the unique properties of quantum…
Building a Culture of Resilience: The Key to Navigating Market Disruptions
In today’s rapidly changing business landscape, organizations must be prepared to face unexpected challenges and…
Understanding Effective ETL: A Guide to Business Success
With more organizations using data to inform their decisions, understanding the importance of ETL is…
Igniting Business Success – Powered by Edge Analytics
In a world where every second counts, staying ahead of the competition is more critical…
Conquering the Obstacles: A Guide to Navigating High Customer Expectations in Customer Engagement Centers
The customer engagement center is the heart of any successful business. It is the point…
How To Avoid The Scope Creep Trap: 8 Tips For Project Managers
Scope creep is a project manager’s worst nightmare. It can be an insidious problem that…
Elevating the Digital Banking Experience: Strategies for Enhancing Customer Service
The banking industry is facing an unprecedented level of disruption as digital technologies continue to…
Navigating Digital Disruption: How Banks are Adapting and Innovating in the Changing Landscape
Digital disruption has revolutionized the banking industry across the globe. Driven by advances in fintech…
Examining the Metaverse: The Evolution of Customer Engagement Touchpoints
The concept of the metaverse has been gaining traction in recent years, as the line…
The Future of Retail: Key Trends for 2023
The retail industry has undergone significant upheaval in recent years, brought on by a multitude…
A Guide to Web 3 Technologies: Blockchain, Ethereum & IPFS
The internet is going through a major change. Web 2.0 was the first generation of…
Enterprise Agility – The Driver Behind Business Growth
Businesses all around the globe are racing towards transformations to help them achieve a level…
Design Thinking – The Answer to Making Life Easier for Your Customers
What started out as a methodology for engineers to approach problems creatively is now taught…
The Future of Finance: The Rise of Plug-in Finance Departments
Plug-in finance is a new way of restructuring your finance departments. It allows businesses to…
The Back Office Renaissance – A Product of the Accelerating Digital Economy
The recent years have seen organizations driven to explosive changes ranging from shifts in consumer…
Digital Marketing
A client operating in a highly competitive required increased digital visibility and lead generation across…
Business Intelligence
A multinational HR and Insurance services company required data transformation and cloud migration services for…
Network Support Desk
Industry leading public limited company required continuous upgradation of its IT infrastructure in order to…
Full Spectrum HR Services
An organization that experienced hypergrowth in business, leading to 11,500 employee strength spread across 2,700…
Financial Reconciliation
A retail business with over 2000 retail stores was facing a significant challenge in reconciling…
Streamlining Employee Travel
A growing business was facing operational challenges in the management of employee travel requests leading
Inbound Call Center
A fast food chain with over 700 restaurants wanted to improve order taking process for
Loss Prevention in Action
The retail stores of a telecommunication company were facing significant losses due to theft and…
