Customer Engagement Centers

Enhance customer loyalty with engagement solutions that deliver faster, seamless interactions.

Overview

Every customer interaction is an opportunity to build loyalty and drive growth. Murkez designs and manages customer engagement centers that deliver exceptional experiences, whether through inbound support, outbound campaigns, or multi-channel engagement.


We help you scale your customer service operations without sacrificing quality and ensuring faster responses, higher resolution rates, and stronger customer relationships.

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Solutions We Deliver

Inbound
Support

Resolve queries quickly with empathetic customer care.

Outbound Campaigns

Drive sales, collections, and proactive outreach.

Order
Management

Ensure smooth order-taking, tracking, and fulfillment.

Multi-Channel Support

Connect with customers across phone, chat, and email.

Performance Analytics

Monitor and improve key metrics like first contact resolution and order-to-call ratio.

Success Stories

Quick-Service Restaurant Contact Center

Handled  2M+ calls/year for a national chain, achieving  95% First Contact Resolution and an  80% order-to-call ratio, exceeding benchmarks by 5%.

Canadian Pizza Chain Support

Managed 1M+ calls/year and supported $16M+ in sales through dedicated CSR teams and regionalized operations.

Canadian Pizza Chain Support

Managed 1M+ calls/year and supported $16M+ in sales through dedicated CSR teams and regionalized operations.

Customer Experience Uplift for QSR

Implemented structured training, analytics dashboards, and QA programs to standardize service quality across 700+ locations.

Operations

Digital

Data & AI Services

Technology & Developement

Financial Services​

Peoples & Organizational Development

Cloud, IT Operations and Cybersecurity