Role Summary:

The Project Manager – Business Support Services will be responsible for the hands-on delivery of client projects across Murkez’s business support offerings. This role requires strong ownership of project execution, timelines, progress tracking, and issue resolution, using a tool like Microsoft Project, while acting as the sole point of contact for assigned clients.

The role is delivery-focused and client-facing, ensuring seamless coordination between internal teams and clients to achieve timely, high-quality outcomes.

Key Responsibilities:

Project Delivery & Execution

• Manage end-to-end delivery of Business Support Services projects from onboarding to closure.
• Develop and maintain detailed project plans, timelines, resource allocation (hours etc.), milestones, and deliverables.
• Actively track daily progress to ensure commitments and SLAs are met.
• Ensure accuracy, compliance, and quality of all deliverables before client submission.
• Manage multiple client projects simultaneously with clear prioritization.

 Client Management (Single Point of Contact):

• Serve as the sole and primary point of contact for assigned clients.
• Lead all client communications, including kick-off calls, progress updates, and reviews.
• Clearly communicate project status, deliverables, risks, and challenges to clients.
• Manage client expectations and handle concerns in a professional and solution-oriented manner.
• Build long-term, trust-based client relationships aligned with Murkez’s service standards.

 Progress Tracking & Reporting:

• Monitor project progress against agreed timelines and scope.
• Prepare and share regular status reports with clients and internal stakeholders.
• Track deliverables, dependencies, and potential delays.
• Ensure transparency in project performance and outcomes.

Risk, Issue & Challenge Management:

• Identify project risks, operational challenges, and dependencies proactively.
• Develop mitigation plans to minimize impact on timelines and service quality.
• Address client escalations and delivery challenges promptly.
• Escalate critical risks or blockers to senior management when required.

 Internal Coordination:

• Coordinate with internal Business Support Services teams to ensure alignment on priorities.
• Ensure team members clearly understand tasks, deadlines, and client expectations.
• Drive accountability across teams to ensure timely and accurate delivery.

 Process & Documentation:

• Maintain complete project documentation including plans, timelines, meeting notes, and approvals.
• Ensure adherence to Murkez’s internal processes and quality standards.
• Support continuous improvement by identifying gaps and recommending process enhancements.

Required Skills & Competencies:

• Strong hands-on experience in project delivery and execution.
• Excellent client-facing communication and stakeholder management skills.
• High sense of ownership, accountability, and attention to detail.
• Ability to manage tight deadlines and work under pressure.
• Strong problem-solving and decision-making skills.
• Organized, process-driven, and detail-oriented mindset.

 Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, Accounting, Finance, or a related field.
• Proven experience managing end-to-end client projects in a services environment.
• Experience acting as a single point of contact for clients is mandatory.
• Experience in business support services, outsourcing, or professional services is preferred.
• Project management certification (PMP, etc.) is an advantage.
• A minimum of 6 years of experience in Project Management